Shipping + Returns
All purchases will ship within 3 - 5 working days unless otherwise specified or if a specific shipping arrangement is made between customer & Aquila Designs, and once the payment has been received in our account. Shipping fees include basic insurance, and such fees will change if delivery time, insurance and/or delivery confirmation is added. International shipping fees may also change shipping costs based on delivery specifics.
Refunds and Exchanges
Refunds and returns are available for products returned in "perfect condition" - which means that the product or products must be returned in the exact condition as it was when packaged & shipped from Aquila Designs, Inc. All returned products must be received within 10 days of the date of sale & be in "perfect condition" to receive a full refund. Customers must pay for all shipping fees, unless the shipper was responsible for damage or loss, etc., all of which must be in agreement with and acceptance by Aquila Designs, Inc.